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  • Writer's pictureBrittany Clausen

Creating a Culture of Open Communication

Written by Brittany Clausen, MSW


Foot walking on eggshells

Source: Active Minds


We spend countless hours collaborating with our colleagues, discussing projects, and solving problems. Despite communication being the central theme for our teams' successes, many of us avoid the most frustrating, anxiety-provoking, hair yanking activity... effective communication.


Being an effective communicator means that you touch on conflicts, unmet expectations, or personal grievances—topics that make all of us uncomfortable most times, but are necessary for a healthy work environment.


Yet, when these difficult conversations are avoided, the consequences of passive communication can be profound, affecting not just individual employees but the entire organization.


The Side Effects of Being a Passive Communicator

At first glance, passive communication might seem like a safe approach. If you live in the Midwest, you might've grew up with this communication style, which makes it more comfortable for you. When faced with an issue, you think it's easier to stay silent, hoping the problem will resolve itself or that someone else will address it. But in reality, passive communication often leads to unintended negative consequences:


  1. Resentment and Frustration Build-Up: When problems are swept under the rug, frustrations simmer. Over time, small issues become bigger ones, and the emotional toll on your colleagues at work increases. Unspoken conflicts can lead to toxicity, with people harboring grudges that hinder collaboration.

  2. Lack of Trust: When people avoid difficult conversations, others may interpret this avoidance as a lack of transparency or honesty. Trust, the foundation of any strong team, goes caput. Colleagues begin to question one another’s intentions, leading to a breakdown in communication and productivity.

  3. Misalignment of Goals: Passive communication often leads to misunderstandings. When feedback isn’t given, or expectations aren’t clarified, teams can easily become misaligned. This misalignment results in duplicated efforts, missed deadlines, and a general lack of efficiency. In the long run, the entire team’s performance can suffer because of issues that could have been easily addressed through direct conversations.

  4. Stifled Innovation: Without open channels of communication, team members may feel hesitant to share new ideas or challenge the status quo. Passive communication limits the exchange of diverse perspectives, ultimately stifling creativity and innovation within the team.


The Power of Having Difficult Conversations

While initiating difficult conversations can feel uncomfortable, the long-term benefits far outweigh the temporary discomfort. Addressing conflicts head-on can transform workplace dynamics, fostering an environment of openness, growth, and mutual respect. (PS. This works in and outside of the workplace).


  1. Transparency: One of the key benefits of having difficult conversations is transparency. When teams are open about their challenges, strengths, and areas for improvement, there is less room for ambiguity or misinterpretation. Transparency fosters an environment where everyone feels they have the same information, reducing the chances of miscommunication.

  2. Kindness and Empathy: Contrary to what some might think, difficult conversations aren’t inherently negative. In fact, when approached with kindness and empathy, these conversations can strengthen relationships. By directly addressing issues, you show that you care enough about the individual and the team to seek resolution. You’re not avoiding the conversation to spare yourself discomfort but engaging in it to foster understanding and mutual respect.

  3. Alignment of Goals: A transparent and communicative workplace naturally leads to better alignment. Teams that regularly address their issues and clarify expectations are better equipped to stay on track with their goals. Having difficult conversations ensures that everyone is on the same page, working toward a shared vision. Misunderstandings are reduced, and team members can focus on their roles, confident that they understand what’s expected of them.

  4. Increased Accountability: Addressing issues directly reinforces a culture of accountability. Team members are more likely to take responsibility for their actions and commitments when they know that challenges will be openly discussed. This leads to a stronger, more resilient team that can tackle problems before they escalate.

  5. Enhanced Collaboration: When difficult conversations become part of the workplace culture, they normalize feedback and continuous improvement. Team members will be more willing to ask questions, offer insights, and share feedback—leading to stronger collaboration and improved problem-solving.


Creating a Culture of Open Communication

Cultivating a culture where difficult conversations are welcomed requires effort from leadership and team members alike. Here are a few strategies to foster open communication at work:


  • Model the Behavior: Leaders must set the example by having their own difficult conversations openly and constructively. When team members see that leadership is willing to be transparent, they are more likely to follow suit.

  • Provide Training: Not everyone is naturally skilled at having tough conversations. Providing training on communication, conflict resolution, and emotional intelligence can give employees the tools they need to navigate difficult situations effectively.

  • Encourage Feedback: Create regular opportunities for feedback—both formal and informal. By normalizing feedback, difficult conversations will feel less like confrontations and more like opportunities for growth.

  • Be Solution-Oriented: When entering a difficult conversation, focus on finding solutions rather than assigning blame. This mindset shift can help reduce defensiveness and create a more productive dialogue.


Difficult conversations are a necessary part of any thriving workplace. While passive communication might seem easier in the short term, it ultimately undermines trust, alignment, and collaboration. On the other hand, addressing issues directly—with kindness and transparency—can lead to a more productive, aligned, and engaged team.


By embracing these conversations and cultivating a culture of open communication, organizations can foster an environment where people feel heard, valued, and empowered to contribute their best work.


Need help with advancing your communication approach? Hire us to help you! We offer premier leadership coaching and signature training workshops to help you and your teams understand which communication style is best for specific situations.


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